Delivery & Returns

Delivery


We are currently only delivering to UK addresses. Delivery charges are calculated at checkout depending on the size and quantity of your purchase. 


Smaller orders are priced from: £4.99

Estimated delivery time: 1-5 working days 



Larger Furniture orders are priced from £55
Furniture orders are shipped directly from the manufacturer. Delivery costs and times depending on the manufacturer’s terms. Please note that the delivery times do not include product lead times. These vary depending on the item of furniture you have selected. Please contact lucy@holeandcorner.com for more information on lead times. 


Hole & Corner can ship to customers worldwide and the delivery charge can be quoted on request. Please contact lucy@holeandcorner.com if you would like to receive a shipping quote.  

Order confirmation

Once you have placed an order, you will receive an email with your order confirmation. Please keep this, as we may ask you for information from it. If you have not received your order confirmation, please contact lucy@holeandcorner.com



Deliveries

Smaller Items

Hole & Corner work with Royal Mail and independent couriers DPD to deliver orders. Royal Mail provide a signed for service and DPD provides a fully traceable service. When an order is dispatched, a customer will receive an email confirmation from us. This will include a tracking code. To view the progress of an order please enter your tracking code on the Royal Mail or DPD website. Royal Mail and DPD deliver between 9am and 6pm, Monday to Friday in the UK. Royal Mail also deliver on a Saturday. EU and International delivery times are made during standard business hours, which vary from country to country.

A signature is required to acknowledge receipt of goods. If no one is available to sign for the goods at the delivery address, Royal Mail or DPD will leave a card at the door.

for Royal Mail missed deliveries, you can collect your item from your local Customer Service Point (CSP). Your card will give details of where this is and the opening hours. It will also tell you how long to wait before trying to collect.

DPD will send you an email or text message explaining that the delivery has been attempted. Please call the number on the card, quoting the card reference number to re-arrange delivery.

Occasionally, circumstances beyond our control can delay the delivery date. If this happens, we will endeavour to keep you informed. We cannot however accept liability for any loss or inconvenience that may result from the delay.


Furniture Orders

The furniture we sell is delivered directly from the manufacturer. Each manufacturer will use their own courier service and delivery times may vary. Please note that the delivery times do not include product lead times. The lead time varies depending on the item of furniture you have selected. Hole & Corner will book and manage the delivery process and keep you informed of the expected lead time and delivery time.  


Pallet Delivery: Pallets are delivered to the property’s curb-side. The delivery driver will contact you on the day of delivery with an expected arrival time.

Please note:
It is the responsibility of the customer to check that the items being delivered can fit through doors and staircases before you place the order.

We cannot accept responsibility for goods that are undeliverable due to insufficient access for any reason including your absence at the arranged time of your delivery as notified to us by the manufacturer.

If you have agreed a delivery date and slot, and you are out when the delivery company arrives, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery.

The customer is responsible for inspecting the goods upon delivery.
Any damage or faults must be reported to the delivery team and annotated on any paperwork at the point of delivery. Hole & Corner must be notified of any damaged products within 48 hours of delivery.

Once goods have been delivered and signed for, the customer is liable for any subsequent damage or loss.
 

Returns
 
All goods returned must be in an unused, perfect and saleable condition with the original product packaging and instructions where appropriate. If the goods do not reach us in this condition, then your right to a full refund may be affected.

Small items

To receive a refund on goods purchased in store or by Click & Collect, you must return the goods within 14 days of purchase. We can only issue a refund if the original credit or debit card used to make the purchase is present. We also require a copy of the order confirmation email or receipt.

For online returns, email lucy@holeandcorner.com within 14 days from the receipt of delivery. You then have 14 days after you have contacted us, to return the goods to the address below. Please note that your original delivery charges will not be refunded. Goods ordered online must be returned with your packing slip and a copy of the order confirmation email.

The return address is:
The Hole & Corner Shop
50 High Street
Bruton
Somerset
BA10 0AN

If returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. 

We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. Hole & Corner is not responsible for returned goods that are lost or damaged in transit.

If your order arrives damaged, please email lucy@holeandcorner.com immediately. We will arrange for a collection of the goods and organise a replacement to be sent to you at the earliest opportunity.


Large items and furniture

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, we must be notified by e-mailing lucy@holeandcorner.com within 48 hours of delivery regarding any claim concerning damages and defective goods found on delivery.

If you wish to return your furniture order for reasons other than the goods being damaged or faulty, please email lucy@holeandcorner.com. You are entitled to cancel this contract no longer than five working days after the day on which your order is received. If you wish to cancel this contract once your order has been dispatched please note the following procedure will apply:

We will arrange to collect this item from you and will apply an appropriate collection charge.

You will be reimbursed to the card with which you paid for the goods once the goods have been received and checked by the manufacturer. 

Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.

The goods must arrive back with us in a fully resalable condition with original product packaging and instructions where appropriate.

Please note that your right to return products does NOT apply to products that are made to your specification.

Wooden Furniture: Please note, this may vary for grain, colour, knots and other markings. The manufacturers that we work with do their best to select and match as appropriate but we cannot accept returns based on natural variations. 

Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc. Sometimes warpage, shrinkage etc, can occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climatic differences. Should movement occur in the wood, addressing issues of temperature and moisture usually resolves the problem.